EMPLOYEE ENGAGEMENT MODELS: ELEVATING SERVICE EXCELLENCE IN FIVE-STAR HOTELS

Abstract

The hotel sector has a global problem with increasing workforce turnover. This is one of the biggest hotel industry issues. The Indian hospitality business lacks qualified workers with the right education and experience. High personnel turnover costs the company money in recruiting and training, poor performance and morale, inefficient service delivery, and lost revenue. Human resources policies improve organisational performance. Several studies have shown that well-planned and implemented HR practises may reduce employee turnover. Only if such practises are implemented. This research examines hotel HR practises and retention. This research also assesses the areas of knowledge related to HR practises that are specific to the hotel sector to help academics explore the depths of these practises. This study focuses on hotels and restaurants. "As cyclical and seasonal demand, reliance on low skilled workers, transnational chains vs domestic" firms, ownership, variability of company size, and services offered are these areas of competence. This article also covers sector-wide topics like global chain companies.

Keywords: HR Practices, Turnover, Retention, Hospitality Industry